Our EasyScan Diagnostic Tool automatically collects technical information from your EasyScan PC.

You do not need to change or configure anything. These files help our support team prepare for your appointment and identify possible causes more quickly.

How to create the support files

1. Download the ZIP file

1. Download the ZIP file “EasyScan-Diagnostic” from the attachment to this article.
2. You will normally find the file in the “Downloads” folder on your computer.

2. Extract the ZIP file

1. Right-click the downloaded ZIP file.
2. Select “Extract All…”.
3. Then click “Extract”.
4. Windows will now automatically create a new folder.

3. Open the “V0.5” folder

Open the newly created folder named “V0.5”.

It contains two files:

• EasyScan-Diagnostic-V0.5.ps1
• Start-EasyScan-DiagnosticTool.cmd

Please do not modify, move or open these files individually.

4. Start the Diagnostic Tool as administrator

1. Right-click:
1. Start-EasyScan-DiagnosticTool.cmd
   
2. Select “Run as administrator”.
   
3. If Windows asks whether you want to allow changes to your device, click “Yes”.
   

5. Let the Diagnostic Tool run

1. A black window will now open. This is correct and is part of the Diagnostic Tool.
2. The tool will now automatically collect the required technical information.

Please do not click anything while the tool is running and do not close the black window.

6. Finish the process

1. When the Diagnostic Tool has finished, the black window will ask you to press any key.
1. Only press a key at this point, for example the space bar.

7. Find the support files on your desktop

1. A new folder has now been created automatically on your desktop:
1. “EasyScan Support Dateien”

8. Compress the support files into a ZIP file

1. Right-click the folder “EasyScan Support Dateien”.
1. Select “Compress to ZIP file”.
2. Windows will create a new ZIP file on your desktop.

9. Send the ZIP file to Support

1. Send the ZIP file by email to: support@epitop.com