Using a USB Extension Cable with EasyScan – Recommendations and Troubleshooting

Using a USB Extension Cable with EasyScan

The USB cable supplied with your EasyScan device is approximately 1 metre long.
Depending on your setup, it can exit the device from either the left or right side.

If you would like to extend the cable:

If you wish to place your EasyScan further away from the computer, you can use a USB extension cable.
Please note the following:
  1. Always use an active (powered) USB extension cable to ensure a stable signal.
  2. A powered extension cable has its own power supply, such as an additional USB plug or power adapter.
  3. A total cable length of up to 10 metres normally works reliably.

Example:

You can use any active USB extension cable with its own power source. Here is an example model*: 
  1. USB extension Cable for EasyScan 
(*other brands or models are suitable as long as they are powered.)

Important troubleshooting note:

If the EasyScan camera or software is not working properly, (for example: no connection, image errors, or software crashes):
  1. Disconnect the extension cable.
  2. Connect the EasyScan directly to your computer.
  3. Check if the issue still occurs.
Alert
If the problem only occurs when using the extension cable, the cause is almost always the cable or insufficient power supply.

    • Related Articles

    • Minimum Technical Requirements for EasyScan Computer

      Below you will find the minimum technical requirements for a computer running the EasyScan camera and software. Processor Intel Core i5 (11th or 12th generation, e.g. i5-11400 or i5-12500) For PCs with Intel 12th generation or newer processors, ...

    • Installing or Reinstalling the EasyScan Software

      This guide helps you install the EasyScan software on a new computer or set it up again after a software issue. Requirements and Preparation Before installing, please check the following: System requirements: Does your computer meet the technical ...

    • Transferring EasyScan Database and Pictures to a New Computer

      Yes, this is possible! With a few simple steps, you can move your EasyScan images and examinations from an old computer to a new one. Step-by-Step Guide Create a backup on the old computer First, create a backup of your EasyScan data using this ...

    • Backing Up EasyScan Images and Data

      To prevent the loss of retinal images or patient data, we recommend creating a regular backup of your EasyScan data – for example: before a software update when switching computers for secure archiving Important: EasyScan does not create automatic ...

    • epitop VISION login and instructions for setting up the connection with CNXT

      Please find attached your personal login for using the epitop VISION platform. How to log in: Open the epitop VISION platform. Enter your email address and the password provided. To set your own password, please use the ‘Forgotten password’ function ...