Why is my screening report taking longer than expected?

Why is my screening report taking longer than expected?

Short description

A telemedical screening report is reviewed by medical experts. In most cases, the report is available within a few days.
In some cases, processing may take a little longer.

When can a screening take longer?

The manual assessment of images and data follows a quality assurance process. In some cases, a screening is reviewed again as part of medical quality control.
This additional review helps ensure consistent assessment quality and supports the professional exchange and development of the involved experts, ensuring reliable medical evaluations.

The following situations may occur:

Second opinion by another expert

  1. Some cases are forwarded to a second expert for an additional review.
  2. This may happen as part of random quality checks or when a second opinion is necessary.

Quality assurance

This additional review ensures that:
  1. assessments maintain a consistently high quality
  2. the experts involved can align and exchange professional knowledge
Info
If a case is forwarded for a second opinion or selected for quality assurance, the delivery of the report may be slightly delayed.

Frequently asked questions

  1. How long does a screening usually take?

    1. A screening report is usually available within 3–4 working days.

  2. My screening report is taking a long time – is this normal?

    1. Yes. In rare cases, a screening may undergo an additional review. This can extend the processing time slightly.

  3. My screening report has not arrived – what should I do?

    1. First, please check whether the report is already available on the epitop platform.
    2. If it is not yet visible there, the case is most likely still under review.
    3. To speed up a screening report, please follow the steps described in “I urgently need a report – what can I do?”

  4. I urgently need a report – what can I do?

    1. Please send an email to support@epitop.com 
      1. Subject line: Case review – C-1234-ABCD
      2. The support team will check the status of the case and can prioritise the evaluation if necessary.

Further help

If you have questions about a specific case please send an email to support@epitop.com
  1. Subject line: Question about case number: C-1234-ABCD
    1. You can find instructions on how to locate your case number here: Report status / technical condition - case ID needed
  2. You can describe your request in short sentences or bullet points.
  3. The epitop support team will then assist you directly.

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