To prevent the loss of retinal images or patient data, we recommend creating a regular backup of your EasyScan data – for example:

1. before a software update
   
2. when switching computers
   
3. for secure archiving
   

Important: EasyScan does not create automatic backups. This must be done manually.

What does EasyScan store?

EasyScan saves the following data on your computer:

• EasyScan.db - The main database file: contains patient information, examination records, and login details

• TIFF and AVI files - These are the actual retinal images and video recordings

All files are stored in one folder.

How to find this folder

Option A: Find it via EasyScan software

1. Open the EasyScan software
2. Click the cogwheel icon (bottom left)
3. Go to the Database section
4. Note or copy the folder path shown under “Current Database”. Example: C:\Users\YourName\AppData\Local\EasyScan

Option B: Open it directly in Windows

1. Press Windows key + R on your keyboard
   
2. Type: %localappdata%\EasyScan
3. Press Enter. This opens the correct folder

How to back up your data (step-by-step)

Before starting: Please close the EasyScan software on all devices. This ensures that all files are copied safely.

1. Open the EasyScan folder (as described above)
   
2. Right-click the folder name (e.g. "EasyScan") in the top bar
   
3. Select “Copy”
   
4. Navigate to your backup location – e.g. a USB stick, external hard drive, or network folder
   
5. Right-click in an empty space and choose “Paste”
   

Your backup is now complete.

Where should I save the backup?

Choose a location outside your computer, such as:

1. a USB memory stick
   
2. an external hard drive
   
3. a shared network folder
   
4. a cloud service (only if GDPR-compliant)
   

When should I back up?

1. Regularly – e.g. every week or every working day
   
2. Before any EasyScan software update
   
3. Before replacing or upgrading your PC
   
4. Before reinstalling EasyScan
   

Technical Support:

The epitop support team is happy to assist you via remote access.

Please book a technical support appointment with this link

1. Technical support is charged at €50 per 15 minutes
   
2. For customers with an epitop VISION package, the first 15 minutes of technical support are free.

Before your appointment, please ensure that Windows Quick Assist or TeamViewer is installed on your computer.